Politique d’expédition

ORDERS
The sale will not be concluded until payment of the order. The information stated by the buyer, when taking the order commits it: in case of error in the wording of the recipient's contact details, the Seller cannot be held responsible for the impossibility in which it could be to deliver the product.

DELIVERIES
After confirming the order, louise ferchaud agrees to dispatch all the references ordered by the Buyer, and this, within 15 working days. This deadline can be given for information by email. Delivery times are always given as an indication. Exceeding them cannot justify the cancellation of your order without our prior agreement. The buyer is delivered to his home. In case of absence, the Purchaser or the recipient of the ordered product receives a transit advice note from the carrier, which allows him to collect the ordered products, at the nearest post office, for a period of fifteen days. The Buyer is required to check, in the presence of the delivery person, the condition of the packaging of the goods and its content on delivery. In the event that the Purchaser has any doubt of any kind whatsoever on the condition or content of his package, he is required to report the damage noted, to note any complaints and reservations or to refuse the goods in immediately issuing an anomaly report to the carrier and to report these incidents to the Seller within 48 hours. The Seller cannot be held responsible for lost packages.